❓ Frequently Asked Questions
Answers to all your questions about 678be
From bonuses to deposits, VIP to support — find clear and simple answers to any question you may have about 678be on this page.
Whether you are new to 678be or a long-time player, it is natural to have questions while using the platform. In this FAQ page we have provided detailed answers across five categories covering bonus terms, VIP benefits, how to play on mobile, the deposit process, and our support service. If you cannot find the answer to your question, contact our 24/7 live chat.
Category 1 Bonus Terms
A 100% welcome bonus is added automatically the first time you deposit into your account. You can receive a bonus of up to ৳8,000. For example, if you deposit ৳1,000, you get another ৳1,000 as a bonus — making your total balance ৳2,000. No separate code is needed to claim the bonus.
No, the welcome bonus applies only once per account. If you try to claim the bonus by opening multiple accounts using the same phone number or payment method, your account may be suspended.
A wagering requirement is the condition specifying how much you need to bet before you can withdraw winnings from a bonus. At 678be this requirement is 10x — calculated on the bonus amount only, not on the deposit amount. Example: if you receive a ৳1,000 bonus, you can withdraw your bonus winnings after placing ৳10,000 in bets.
Yes, you can cancel a bonus if you wish. In that case, the bonus amount and all winnings earned from the bonus will be removed. Only your original deposited amount will remain in your balance. To cancel a bonus, contact live chat support.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus will be cancelled automatically. Full details about bonus expiry can be found on the terms and conditions page.
Category 2 VIP & Cashback
678be has three VIP levels: Bronze, Silver, and Gold. Bronze members receive up to 0.4% weekly cashback, Silver members receive 0.8%, and Gold members can enjoy up to 1.2% cashback. Higher levels also come with special offers and priority support.
Your VIP level upgrades automatically as you play regularly and stay active on the platform. The more you play and engage with the platform, the sooner you can move from Bronze to Silver and from Silver to Gold.
Each week, a set percentage of your net losses is returned to your account as cashback. Bronze level gives up to 0.4%, Silver up to 0.8%, and Gold up to 1.2% cashback. Cashback is generally credited at the end of the weekly calculation period.
Gold VIP members enjoy up to 1.2% weekly cashback along with exclusive promotions, faster support, and early access to selected events. A dedicated account manager is also available for Gold members.
Category 3 Mobile Usage
Yes, the 678be website works fully through mobile browsers on both Android and iOS devices. The site runs smoothly on any modern browser — Chrome, Firefox, Safari, or Samsung Internet.
On Android, open Chrome and go to the 678be site, then select "Add to Home screen" from the browser menu. On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that you can access the site as easily as an app.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data. Then refresh the page. If the problem continues, check your internet connection and try a different browser.
Reload the page once your connection is restored. Most games store session data on the game server, so the result of a round in progress will display correctly after reconnection. If you notice any issue, let us know via live chat.
Almost all games on 678be are optimised for mobile browsers. Most sections — including slots, live casino, and cricket betting — work comfortably on mobile. For the best experience, using a Wi-Fi or 4G connection is recommended.
Category 4 Deposits
678be currently supports three deposit methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳500 for all three methods.
Log in and select Nagad from the deposit section. Send your payment to the number shown using the Nagad app or by dialling, then enter the transaction ID and the amount sent in the form and submit. Your account will be credited within a short time.
Selecting bKash on the deposit page will show you a specific number. Send the required amount to that number using the "Send Money" option in the bKash app, then confirm the deposit with the transaction ID you receive. The minimum amount to send is ৳500.
First, wait a little while, as network delays can sometimes cause a slight hold-up. If it still has not been credited, contact the support team via live chat with your bKash/Nagad/Rocket transaction receipt and they will resolve the issue quickly.
678be does not charge any deposit fee of its own. However, your mobile financial service — bKash, Nagad, or Rocket — may deduct a service charge according to their own policy. This charge is set by the relevant app's rules and is not within 678be's control.
Category 5 Contact & Support
678be has two support channels: 24/7 live chat and email. To contact via email, write to [email protected]. For quick help, live chat is the most effective option.
Yes, the 678be support team provides service in both Bengali and English. Support in Bengali has been specifically arranged with Bangladeshi players in mind.
For a quick resolution, keep the following information at hand: your account username or registered number, a description of the issue, the transaction ID if the problem involves a payment, and a screenshot if possible. Providing this information allows the support team to resolve issues much faster.
678be's live chat and email support is available 7 days a week, 24 hours a day. If you run into a problem on a holiday, at night, or at any other time, you can get immediate help via live chat.
Still have questions? We are always here for you
If you cannot find the answer on this FAQ page, speak directly with our support team. Get help in Bengali via 24/7 live chat and email — any time, any question.
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